Shipping and Returns

This is an outline of our shipping and returns policy.  If you are unsure or need clarification on any of this please contact us before making a purchase.

Shipping and Delivery

All orders are processed and despatched from Snug-Bugs. Please allow 8-10 working days for delivery though we will despatch your order as quickly as we can.  If your order has not been received within 10 working days, please contact us.

These delivery times are estimates only and Snug-Bugs does not accept responsibility for any delay incurred. Recipient is responsible for any duties or customs fees.

Shipping Cost

All orders will be sent registered mail and require a signature on delivery.  Shipping cost is TBA per pair of slippers.

Payment Methods

We currently accept PayPal.  Please note that orders are not processed until cleared payment is received.

Pricing and Product Information

All prices include VAT where applicable and are listed in US dollars. Transaction fees imposed by your bank or credit card company are your own responsibility.

Returns

Damaged Goods

If your order is damaged in transit, please contact us. We are happy to send you a priority replacement with our apologies. Claims for damage are only accepted if we are notified within 7 days of delivery.

Undamaged Goods

If you are unsatisfied with any product, you can cancel and claim a full refund within 10 days of delivery.

To cancel your order and claim a refund, please contact us and provide details of the date, product, your name, order number and optionally your reason for cancellation. Upon our receipt of the returned goods, at our discretion we will provide a refund subject to the product being unused and in the new condition.

Please note that we do not refund shipping costs.  Returns will be processed as soon as they arrive. Allow up to 7 days for refunds.